Neospin Casino Terms and Conditions

Account registration and eligibility

Only individuals aged 18 or above, residing in jurisdictions where remote gambling is permitted, may open an account. Players from countries excluded by our licences — including but not limited to the United States, France, the Netherlands, and Spain — are not eligible.

Each person may hold a single account. Duplicate registrations, accounts created on behalf of another person, or attempts to mask identity through proxy services will lead to closure and forfeiture of any pending balance derived from such conduct.

Verification of identity, residence, age, and source of funds is mandatory and may be requested at any stage of the relationship in line with our obligations under licence OGL/2023/176/0095.

Deposits, withdrawals, and dormant balances

Funds must originate from a payment instrument held in the registered player's own name. Cryptocurrency deposits, where supported, are converted to the account base currency at the indicative rate displayed at the moment of confirmation.

Withdrawal requests are processed within 24 hours of approval, although intermediary banks or e-wallet providers may add their own settlement windows. A pending period of up to 12 hours allows players to reverse the request if they change their mind.

Accounts inactive for twelve consecutive months are deemed dormant. A monthly administration fee of £5 will then be deducted until activity resumes or the balance is depleted, in accordance with industry practice.

Bonuses, wagering, and fair-use rules

Promotional credit, free spins, and loyalty rewards are subject to the wagering multiplier, maximum-bet cap, and validity stated in the specific offer terms displayed at the moment of opt-in.

Strategies designed to neutralise variance — such as low-risk wagering on opposing outcomes in roulette or systematic bonus extraction across multiple sister brands — breach the spirit of the promotion and may invalidate associated winnings.

Neospin Casino reserves the right to adjust, suspend, or terminate any promotional campaign with reasonable notice, provided that already-earned rewards meeting their conditions remain unaffected.

Game integrity and technical interruptions

All games rely on certified Random Number Generators audited by accredited testing laboratories. Return-to-player percentages for each title are published in the in-game information panel.

Should a connection failure, server interruption, or supplier-side malfunction occur, the most recent confirmed game state will be honoured upon reconnection. Bets that cannot be reconstructed will be refunded in full.

Dispute resolution and governing law

Complaints should first be addressed to our customer support team, which aims to deliver a substantive response within seven calendar days. Unresolved matters can be escalated to our internal compliance committee within thirty days of the original reply.

Players retain the right to refer disputes to the Curaçao Gaming Authority or to the Anjouan Gaming Authority depending on the nature of the issue. These terms are governed by the laws applicable to the operator's licensing jurisdiction.