Neospin Casino Privacy Policy

Categories of information we handle

When you open an account, we record identification details such as full name, date of birth, residential address, nationality, and a copy of a government-issued document used for Know-Your-Customer verification.

Throughout your time on the platform we also process payment metadata, device fingerprints, IP address, browser language, login timestamps, and a log of wagering activity required to satisfy licensing obligations.

Voluntary information — for example survey responses, preferred contact channels, or marketing preferences — is processed only with your explicit consent and can be revised from the Communications panel.

Lawful bases and purposes

We rely on contractual necessity to operate your account, on legitimate interest for fraud prevention and service analytics, and on legal obligation when reporting to the Curaçao Gaming Authority or the Anjouan Gaming Authority of the Federal Authority of the Online Sector.

Marketing communications, personalised promotional offers, and behavioural cookies are deployed exclusively on the basis of consent, which you may withdraw at any time without affecting the lawfulness of earlier processing.

Sharing with third parties

Selected processors assist us with payment routing, identity verification, anti-money-laundering screening, hosting, and customer messaging. Each partner is bound by written data-processing agreements that mirror our own standards.

Information may be disclosed to financial regulators, law-enforcement bodies, or our licensing authorities where a binding legal request is presented. We do not sell personal data to advertising networks or data brokers under any circumstance.

Storage periods and your rights

Identification documents and transactional records are retained for a minimum of five years after account closure to comply with anti-money-laundering legislation. Marketing data is deleted within ninety days of consent withdrawal.

UK residents may exercise the rights of access, rectification, erasure, restriction, portability, and objection by writing to our Data Protection Officer. We respond within one calendar month, extendable by two further months for complex cases.

International transfers and security

Some processing occurs outside the UK, including in the European Economic Area and in Curaçao. Transfers are protected by Standard Contractual Clauses or equivalent safeguards approved under UK data-protection law.

Neospin Casino applies AES-256 encryption at rest, TLS 1.3 in transit, role-based access control, and quarterly penetration testing performed by an independent CREST-accredited firm.